FAQ
Quick answers to common questions.
- Are there any charges for set-up?
There is no charge for set-up of new and removal of old equipment. - Who cancels our accounts when switching to Horizon?
Upon signing up with Horizon Coffee & Water Service we can cancel your accounts for you. - If we switch to Horizon, how quick will we be set-up?
Within 48 hours. - My cooler is leaking. Now what?
99.9% of the time leaking is caused by the bottle. Removing the bottle and replacing it should fix the problem. If this does not correct the problem, contact our office and we will send our service technician to your location to fix it. - Do you service all coolers?
Unfortunately we cannot get parts for inexpensive coolers purchased in local department stores. We service all commercial coolers at a fee. All coolers rented from Horizon will never have a service fee. - If I sign up for water AND coffee service, will there be two separate deliveries?
No, the same truck delivers both, ONE TRUCK, ONE DRIVER, ONE INVOICE. - My coffee brewer or water cooler is not working properly.
Contact our office at 1-800-927-9864 and we will have a service technician repair or replace the unit within 24 hours from the time the call was made to the office.
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No Fuss, No Mess!
Horizon Coffee and Water Service has everything you need! From hot and cold filtered bottled water dispensers to single cup coffee and specialty hot brew machines and refills. We offer everything you need for your breakroom and vending machines.
We also offer a complete line of office supplies at competitve prices with your satisfaction guaranteed.
One Delivery
One Truck
One Driver
One Invoice -
Royal Connection Program
Contact us about our Royal Connection National Accounts Program.
Benefits of the program include:
- Purchasing power that maximizes cost savings.
- Consistent pricing platform from coast to coast.
- Uniform, high-quality refreshment program across the country.
- One point of contact for the national program.
- Contact us and tell us about your national locations.
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Serving Western Pennsylvania
Horizon Coffee and Water Service provides delivery services to Washington, Fayette, Westmoreland, Allegheny, Butler, Beaver, Jefferson, Indiana counties and more!
Call us toll free at 1-800-927-9864 for a NO OBLIGATION QUOTE on any of our home or business services.
All New Customers get a special introductory offer!
